Capabilities
Everything Harboli does, in plain words.
Six areas covering the full life of a call — from the moment it connects to the report your team reads on Monday. Written for the person who has to evaluate it properly.
The full list
Open whichever area matters to you.
What happens while your customer is actually talking to Harboli.
- Hindi, English and Hinglish
- Multi-turn conversation
- Remembers earlier context
- Handles interruptions
- Chosen voice and persona
- Transfers to a person
- Secure number-masked bridging
- Full call recording
- Full transcript
- Playback and download
- Automatic call summary
- Sentiment scoringComing soon
Your knowledge is kept separate from the way the agent speaks, so you can update one without breaking the other.
- Answers from your documents
- Grounded, citation-backed replies
- Product and service details
- Price sheets
- FAQs
- Policies and process steps
- Brochure and PDF library
- Image and video library
- Version-controlled prompts
- Separate knowledge per project
- Stays inside approved limits
- Update any time
Every conversation turns into something your sales team can act on.
- Lead scored hot, warm or cold
- Budget, timeline and intent captured
- Routed by project or territory
- Round-robin across your team
- Alert on WhatsApp and email
- Site visit booked
- Callback scheduled
- Brochure sent instantly
- CRM updated automatically
- Full lead timeline
- Internal comments and feedback
- Ownership transfer
Harboli makes calls as well as taking them — for follow-ups, reminders and campaigns.
- Outbound campaigns
- Follow-ups and re-engagement
- Renewal reminders
- Event invitations
- Product launch calls
- Feedback and surveys
- Contact list import
- Duplicate detection
- Test calls before launch
- Pause, resume and retry
- DND and opt-out built in
- Suppression lists
One dashboard for everything that happened and everything happening now.
- Live inbound and outbound calls
- Queue and campaign monitoring
- Real-time alerts to your team
- Call logs and search
- Bookings calendar
- Transcripts and recordings
- WhatsApp and email delivery status
- Retry and error detail
- MIS reports and exports
- Audit logs
- Team performanceComing soon
- Conversion analyticsComing soon
Harboli slots into what you already run rather than asking you to replace it.
- Your existing phone number
- CRM
- ERP
- Calendars
- WhatsApp Business
- Ticketing systems
- Custom internal systems
- Hosted, private or dedicated cloud
- Fully on-premises
- Separate space per project or brand
- Roles and permissions
Integrations
Connects to what you already run.
Harboli reaches your existing stack through native connectors, REST APIs and webhooks.
Google Workspace
Gmail
Google Calendar
Google Sheets
Google Contacts
Slack
Service levels
What we commit to, contractually.
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See it running on your own business.
Bring us a real process — an enquiry line, a follow-up list, a booking journey — and we will show you exactly how Harboli would handle it. No slide deck.
Questions people ask
Straight answers.
Which languages does Harboli support?
Hindi, English and Hinglish today, with the agent switching naturally when the caller does. Additional Indian languages are added per deployment on request.
Which CRMs does Harboli integrate with?
Native connectors for Google Workspace and Slack, with HubSpot, Zoho CRM and Zendesk available, plus REST APIs and webhooks for any system including custom internal CRMs.
Is there a limit on knowledge base size?
No practical limit. Documents, price sheets, FAQs, images and video are ingested per project or brand, version-controlled, and kept within approved boundaries.