Knowledge is separate from conversation
Your products, prices and policies live in a version-controlled knowledge base. Update a price and the agent knows immediately — nobody rewrites prompts.
What it does
A call comes in. Everything else happens by itself.
Harboli is an AI voice agent that answers your business phone, holds a real conversation with the caller, and turns that conversation into a qualified lead in your CRM — in Hindi, English or Hinglish, around the clock.
The journey of one call
From ring to CRM in under a minute.
The phone rings
On your existing number — no new line, no app for the customer. Harboli picks up on the first ring, any hour of any day.
It greets them properly
In the language they use. A customer who starts in Hindi and switches to English mid-sentence is followed naturally, not asked to press a key.
It answers from your documents
Price, location, availability, process — pulled from your approved brochures and FAQs. If the answer is not in your material, it says so and offers a callback rather than guessing.
It qualifies while they talk
Budget, timeline, intent and project interest are captured in conversation. The caller is scored hot, warm or cold before the call ends.
It books and hands over
Site visits and callbacks are scheduled on the spot. Hot leads reach the right salesperson on WhatsApp and email within seconds, with a summary attached.
Your CRM is already updated
Contact, score, transcript, recording and next action are written to your CRM automatically. Nobody re-keys anything.
Why it works
Built differently from a voice bot.
It holds a real conversation
Multi-turn dialogue with memory. Interruptions, corrections and topic changes are handled the way a trained human handles them.
It takes real actions
Booking, routing, sending, updating — Harboli executes inside your systems mid-call, so the outcome exists before the caller hangs up.
Beyond inbound
It makes calls too.
Follow-ups
Re-engage leads that went quiet. Harboli calls back, re-qualifies, and books the next step.
Reminders
Site visits, renewals, payments, appointments — confirmed by a call rather than an ignored SMS.
Campaigns
Launches, events and surveys at scale, with DND and opt-out compliance built in and every outcome logged.
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See it running on your own business.
Bring us a real process — an enquiry line, a follow-up list, a booking journey — and we will show you exactly how Harboli would handle it. No slide deck.
Questions people ask
Straight answers.
What is an AI voice agent?
An AI voice agent is software that answers phone calls and holds a natural spoken conversation, understanding what the caller wants and taking actions such as answering questions, booking appointments and updating a CRM. Harboli is an AI voice agent built for Indian businesses, working in Hindi, English and Hinglish.
Does the caller know they are talking to AI?
Harboli identifies itself as an AI assistant when asked and can be configured to say so at the start of the call. It never pretends to be a specific human.
What happens when it cannot answer?
It says so, offers a callback or a transfer to a person, and logs the question so you can add it to the knowledge base. It does not invent an answer.
Can it transfer to a human?
Yes. Harboli can bridge the caller to a named team member with number masking, or schedule a callback if nobody is available.